1) How many user accounts does frontlineSSM support?
There is no limit to number of user licenses or accounts in frontline SSM™. You may buy as many as you need. However, too many concurrent users may generate high load on your internet pipe.

2) What are the limitations to frontlineSSM?
There are no hard limitations that we are aware of. The software performs well to the physical limits of the hardware and Internet connection speed.

3) How long has frontlineSSM been tested?
The first version was released in Jan 2002, and was in use since April, 2002 at some companies. Subsequent versions include number of improvements in speed, stability, and functionality.

4) Can I implement it in Modular Manner?
Yes of-course, any one or more of the three modules comprising frontline SSM™ can be purchased and implemented.

5) Do you offer free upgrades with your product?
Certainly you get free upgrades of the software for the modules purchased by you and it gets automatically updated on your frontlineSSM community.

6) What are the software & hardware requirements for frontlineSSM?
frontline SSM™ is ready-to-use and needs no application to be installed or maintained at the user's machines. All you need is an Internet connection and a browser.

7) What is an ASP Model in context to frontlineSSM?
frontline SSM™ is made available to you on ASP model, whereby you do not have to worry about hardware and software deployment and you will have the application available for usage on web. In this model we take care of the server administration, application maintenance at our end and you enjoy the features of frontline SSM™ online by just subscribing for the same.

8) How will my data be secure?
FSL Software Technologies Ltd has provided adequate security checks at various levels to ensure that customer data is comprehensively protected from internal and external threats. We are sure you will agree that we cannot make public our security policy, practices and procedures but from a customer standpoint, the security essentially has been covered as follows:

- Hypertext Transmission Protocol

Application employs an encrypted hypertext transmission protocol using secure socket layer technology (https). This ensures the authenticity, integrity and confidentiality of customer records during transmission.

The firewall perimeter defenses include access routers, firewalls, switches and intrusion monitoring tools at network level.

The server and session security includes operating system protection (hardened operating system), application tampering monitoring tools, assurance and verification and server-level intrusion monitoring tools.

The application layer security provides tiered access to data.

9) How can I judge whether or not my team requires frontlineSSM?
frontline SSM™ is effective for all kinds of business organizations where there is a sales cycle involved and sales requires follow-ups. However, you can sign up for our trial version or call our expert before making a purchase decision.

10) How much time is required to implement frontlineSSM?
frontline SSM™ is ready-to-use and can be deployed within 48 hours of sign up.

11) Do we need any kind of training before using frontlineSSM?
frontline SSM™ is by far one of the simplest and user friendly sales force automation system available in the market place today. It requires minimal training and further user gets acclimatized soon using its online help.

12) If I start using frontlineSSM today, how do I migrate, my existing sales data into this new platform?
frontline SSM™ offers several user friendly (MS Excel/ CSV file) import mechanisms to upload all our existing data into the software needing minimum time and effort. Refer to our user manual for instructions about how to use these.

13) What should the minimum size of my sales & service team be for frontlineSSM to be useful to me?
Benefits of frontline SSM™ is not dependant on the team size rather one can attain/ derive desired results/ benefits even with a team of less than five sales & service engineers.

14) How do I register myself to start using frontlineSSM?
Just dial +91-120-4250222 and ask for SSM expert or send your request at Sales@FSLTechnologies.com.

15) What are the key benefits of frontlineSSM?
There are tremendous tangible and intangible benefits of frontline SSM™. The application is made with a focus to support and ensure that your sales team and service engineers can deliver a better customer experience, as you desire for your company. Our analysis reflects that the savings, which can be achieved by using this software, shall be more than 10 times the cost besides setting up well-defined processes. (Please refer to the "Business Benifits" section for more details.

16) Do all of my employees have access to the frontlineSSM?
No, all of your employees do not have access to the application unless you give them access and permission in the system. They have to login in the application using their unique login id and type the password to before login in. If an employee does not have a password assigned, then he or she cannot access the application.

17) Are there access securities within frontlineSSM?
Yes there are security features in frontline SSM™ software. You can assign permissions to each modules, features and reports.

18) Which database is used as a backend with frontlineSSM?
frontline SSM™ uses Postgre SQL as a default database.

19) How can I contact your customer service representative?
You can contact our customer service representative at Support@FSLTechnologies.com or can register your complaint online at http://frontlinessm.com/Support.html or by clicking on Support link on the top right of the Home Page.

20) I have some suggestions and feedback. How can I submit these?
To make frontline SSM™ more comprehensive and effective, your valuable suggestions and feedbacks are welcome. You can submit your suggestions and feedback at http://frontlinessm.com/feedback.html or by clicking on Feedback link on the top right of the Home Page.

21) frontline SSM™ is developed on which programming language?
frontline SSM™ is written in J2EE.

22) What web server does frontlineSSM use?
frontline SSM™ uses Jakarta Tomcat (Web Server) and Apache (Web Server / Redirector)